The market is littered with either a confusing array of support choices or pre-packaged offerings that miss key elements, none of which have kept up with the latest technology advances.
With its new ProSupport Plus for PCs and tablets, Dell is leveraging innovative technologies to fundamentally change the client support landscape. This service puts Dell significantly ahead of the competition by delivering a complete, predictive, and proactive support option that brings enterprise-class support to the client space.
Table of Contents
- Executive Summary
- Client Support Has Lagged the Enterprise
- Dell ProSupport Plus for PCs and Tablets Truly Differentiates
- Driving Innovation through the Latest Technologies
- Delivering Where the Competition Can’t
- Call to Action
- Figure 1: Traditional vs. Automated Support Models
Companies Cited
- Dell
- Microsoft
Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights) in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.
