Artificial intelligence (AI) is one of the most significant technological revolutions in recent history, if not the foremost, and is becoming a critical driver of productivity and growth across the global economy. Like many other enterprises, Wells Fargo has used AI technologies in the company’s products and operations for over a decade. Generative AI (GAI), part of a new generation of AI capabilities, now brings the potential to extend AI technology to more customer-facing products, and the bank plans to capitalize on it to position itself for significant forthcoming transformations. The bank’s strategy for the technology is AI-first — and at scale. The institution’s engineering teams are actively constructing foundational model frameworks to expedite and deploy AI securely and sustainably.
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Table Of Contents:
- Summary
- A Customer-Centric Approach To AI
- Wells Fargo Operations On the Cutting Edge Of Technology
- AI In An Ecosystem Of Partners
- Responsible AI
- Call To Action
- Figure 1: Wells Fargo Responsible AI
Companies Cited:
- Wells Fargo