Welcome to The Hot Desk Podcast! Join Moor Insights & Strategy’s Patrick Moorhead and Melody Brue this week as we discuss AI’s summary capabilities for Webex announced at Cisco Live, HP Poly’s new AI-powered devices and updates, and Avaya’s C-suite announcement and strong emergence from restructuring. This week’s Hot or Not? topic: The growing trend of the four-day workweek in the modern workplace. Tune in for insightful conversations on the latest developments shaping the way we work.
2:11 Cisco Live 2023 – New Webex AI Summary Capabilities
9:25 HP Poly Announced AI Enhanced Devices and Software
14:01 Avaya Stacks The C-Suite
17:45 Hot or Not? 4-Day Work Week
Cisco Live 2023 – New Webex AI Summary Capabilities
* Cisco Live: Powerful New Summarization Capabilities Introduced for Cisco Webex
* Cisco Systems Strives To Bring Simplicity To Hybrid Multicloud Networking, Security And Observability
The Contact Center will be extraordinarily impacted by #GenerativeAI. Satisfaction for these services in the gutter. Phone trees didn’t work. Early chatbots stunk. Chatbot shuffle to human is a fail. CSRs w/ limited context fail. Many of these issues improving dramatically with…
— Patrick Moorhead (@PatrickMoorhead) June 7, 2023
HP Poly Announced AI Enhanced Devices and Software
* HP Poly Unveils AI-Powered On-Device Solutions For Hybrid Collaboration At InfoComm 2023
* Poly Strengthens Hybrid Ecosystem with AI‐Powered Experiences at InfoComm 2023
Avaya Stacks The C-Suite
* Avaya Bolsters C-Suite to Accelerate Business Transformation
You can't call this a comeback because they were never gone, but @Avaya is emerging *strong* from a restructuring. CEO @alanmasarek tells me "There not a company in this space I would trade balance sheets with" New C-suite announced: https://t.co/Vg7lVOlQDT pic.twitter.com/WoWVjZgyUo
— Melody Brue (@MelodyBrue) June 16, 2023
Hot or Not? 4-Day Work Week
* The 4-day workweek will finally arrive thanks to A.I., Jefferies says—You’ll just need a ‘human day’ to cope with digital overload
* hMore than half of US employers ready to try four-day workweek
Disclaimer: This show is for information and entertainment purposes only. While we will discuss publicly traded companies on this show. The contents of this show should not be taken as investment advice.
Mel Brue is vice president and principal analyst covering modern work and financial services. Mel has more than 25 years of real tech industry experience in marketing, business development, and communications across various disciplines, both in-house and at agencies, with companies ranging from start-ups to global brands. She has built a unique specialty working in technology and highly regulated spaces, such as mobile payments and finance, gaming, automotive, wine and spirits, and mobile content, ensuring initiatives address the needs of customers, employees, lobbyists and legislators, as well as shareholders.
Patrick founded the firm based on his real-world world technology experiences with the understanding of what he wasn’t getting from analysts and consultants. Ten years later, Patrick is ranked #1 among technology industry analysts in terms of “power” (ARInsights) in “press citations” (Apollo Research). Moorhead is a contributor at Forbes and frequently appears on CNBC. He is a broad-based analyst covering a wide variety of topics including the cloud, enterprise SaaS, collaboration, client computing, and semiconductors. He has 30 years of experience including 15 years of executive experience at high tech companies (NCR, AT&T, Compaq, now HP, and AMD) leading strategy, product management, product marketing, and corporate marketing, including three industry board appointments.
